On this page, you'll find the answers to frequently asked questions.
Not found the answer to your question on this page? Simply contact us using the contact form on this website.
The decision on new launches is taken by HQ under consideration of a number of aspects such as local needs, requirements, market development etc. For this reason, we cannot provide general information on your particular request. Official information about our novelties will be provided on our website as well as all our official social media channels and shared in our newsletter. If you haven‘t subscribed or become a follower yet, click here to sign up for our newsletter or click here to check out our social media.
Thank you very much for your suggestion. While we can’t give you exact information about future novelties, we’re constantly working on expanding our power tool range to provide you with the right tool for every application.
HiKOKI Power Tools that were purchased outside of Europe are not covered by our extended 3-year warranty.
Our products are exclusively sold through our online or retail dealers. Neither we, as HiKOKI Europe, nor our subsidiaries sell or deliver products directly to end users. Products that are made for the European market might not comply with your local safety standards or are not suited for your power output. We cannot be made liable for any self-inflicted health risks or damages.
If you’re interested in becoming a supplier, please contact our HQ in Japan via this contact form.
In order to become a retailer or authorized service center, please contact your local HiKOKI subsidiary or the subsidiary in charge of sales activities in your country. You can find an overview of all HiKOKI subsidiaries in Europe here.
Availability of tools depends on many factors. Please contact your local HiKOKI subsidiary or the subsidiary in charge of sales activities in your country for detailed information. An overview of all subsidiaries can be found here.
Depending on where you’re located in Europe, please check out the website of your local HiKOKI subsidiary. Should there be no subsidiary in the country where you live, you can find all information on our importers in Europe here. Feel free to contact them for further price and product information.
No. Our portfolio with 18-volt is still the main and very important part of the market. HiKOKI will also develop new 18-volt range products. 36 volts battery packs are designed for those machines that take advantage of the 36-volt operation due to high power requirements. The main purpose of developing 36-volt battery pack is to make users feel easier and more comfortable to work with powerful tools without cord. The machines with our Multi Volt battery pack have the same performance as corded tools but they are more compact, lighter and easy to operate.
Yes, all 18-volt-machines can be operated with the new Multi Volt packs. Only new 36-volt machines cannot be used with existing 18-volt packs.
What is important in power tools is portability, meaning compact and ergonomically designed and lightweight power tools. What is special about our Multi Volt technology is that we realized 36V output power with the same size as 18-volt battery pack. This makes work faster and easier. Moreover, higher power output and load capacity due to lower heating of the battery packs, thus a longer battery life.
Everything you should know about MULTI VOLT can be found on our HiKOKI MULTI VOLT page.
A brushless motor is a type of electric motor. In contrast to the traditional commutator motor, its characteristic feature is the absence of carbon brushes. Thanks to this, it is not necessary to change the brushes periodically. Other advantages of a brushless motor are lower failure rate, quieter operation, lighter construction, less friction and thus less losses - greater motor efficiency.
Read more about our Brushless technology on the AC Brushless Motor technology page.
KHE stands for KoKi Holdings Europe - the central office for KoKi Holdings in Europe. It is in Germany, Nürtingen and is managing the operation of KoKi Holdings in the region.
You can find this information with our dealer locator function.
HiKOKI accessories come from the world's best manufacturers. They are 90% manufactured in Europe.
HiKOKI tools are manufactured in Hikoki's own factories. At the moment Koki Holdings has 8 factories located all over the world. Five factories are in Japan, others are located in China (3 factories), Malaysia and Germany.
Koki is the Japanese term for tool. The prefix Hi stands for high quality and thus the quality standards of our brand, our products’ highly innovative technology and the high reliability users can benefit from.
When KKR acquired Hitachi power tool division, its brand Hitachi was mutually agreed to be used during the period of transitions. HiKOKI is our new brand name, with 70 years of experience and enormous track records, known as ambitious and innovative power tool manufacturer.
Hitachi Koki endeavored the freedom from the big corporation. With 70 years of experience and enormous track records, known as ambitious and innovative power tool manufacturer, our focus is on continuous growth while building trust by fulfilling customer needs with our technology.
Contact the dealer where you purchased your tool. They will arrange to have it inspected either by an authorised HiKOKI service agent or the HiKOKI Power Tools service department. You will need to provide details of your extended year warranty registration and original proof of purchase.
Locate a dealer near you and explore our products up close.
Find answers to frequently asked questions.
Find the latest catalogues, leaflets and instruction manuals here.
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Managing directors authorised to represent the company:
Daigo Morii, Kosuke Oya
Metabo-Allee 1
D-72622 Nürtingen
Tel.: +49 (7022) 72 0
info@hikoki-powertools.eu
Registry court: Local court Stuttgart
Registry number: HRB 784357
Ust-ID-Nr.: DE317466483
Responsible for the content in terms of § 18 MStV:
Henning Jansen, Nadine Lillich
Metabo-Allee 1
D-72622 Nürtingen
marketing@hikoki-powertools.eu
Notice pursuant to § 36 Consumer Dispute Settlement Act (VSBG)
Koki Holdings Europe GmbH is in principle not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Consumer information pursuant to Regulation EU No. 524/2013
The European Commission provides a platform for online dispute resolution (OS). You can find the platform at http://ec.europa.eu/consumers/odr/
© Copyright 2023 Koki Holdings Europe GmbH. All rights reserved.
Managing directors authorised to represent the company:
Daigo Morii, Kosuke Oya
Metabo-Allee 1
D-72622 Nürtingen
Tel.: +49 (7022) 72 0
info@hikoki-powertools.eu
Registry court: Local court Stuttgart
Registry number: HRB 784357
Ust-ID-Nr.: DE317466483
Responsible for the content in terms of § 18 MStV:
Henning Jansen, Nadine Lillich
Metabo-Allee 1
D-72622 Nürtingen
marketing@hikoki-powertools.eu
Notice pursuant to § 36 Consumer Dispute Settlement Act (VSBG)
Koki Holdings Europe GmbH is in principle not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Consumer information pursuant to Regulation EU No. 524/2013
The European Commission provides a platform for online dispute resolution (OS). You can find the platform at http://ec.europa.eu/consumers/odr/
© Copyright 2023 Koki Holdings Europe GmbH. All rights reserved.
Use of the website www.hikoki-powertools.eu/, referred to as the HiKOKI website, is subject to the user’s agreement to the following terms and conditions of use. Please read these terms and conditions of use carefully. By accessing, using or logging on to the HiKOKI website, you agree to be bound by the terms and conditions set out in these Terms and Conditions of Use. If you do not agree with these Terms and Conditions of Use, or if you do not wish to be bound by these Terms and Conditions of Use, do not access the HiKOKI website or use or download any information, data, documents or representations from the HiKOKI website. Any violation of the Terms and Conditions of Use or of any legal provisions on the HiKOKI website will automatically result in the withdrawal of your authorisation for further use, and will place you under obligation to destroy all materials obtained from the HiKOKI website.
Koki Holdings Europe GmbH, referred to as KOKI, reserves the right to update or modify these Terms and Conditions of Use at any time without prior notice. Your use of the HiKOKI website following any such revision takes for granted that you consent to being bound by the Terms and Conditions of Use as modified. We therefore ask that you review the Terms and Conditions of Use each time you visit the HiKOKI website. This agreement was last updated on April 11th, 2022.
The Terms and Conditions of Use apply to the HiKOKI website unless special agreements (e.g. separate agreements, conditions of participation in chats, forums or competitions, etc.) are provided for. In such a case, the special agreements have precedence over these Terms and Conditions of Use.
The content of the HiKOKI website is created with the greatest possible care. However, KOKI does not guarantee the accuracy, complete nature and up-to-date quality of the content provided. Use of the content of the HiKOKI website applies at the user’s own risk. Contributions identified by name reflect the opinion of the respective author and not always the opinion of KOKI. Mere use of the HiKOKI website does not constitute any contractual relationship between the user and KOKI.
The HiKOKI website contains links to third-party websites (hereinafter referred to as “external links”). They are intended to exclusively provide quick access to information and simplify the search for external content. The external links are subject to the exclusive liability of the respective operators. KOKI checks the external content for possible legal violations when the external links are first created. At that time, no legal violations were apparent. KOKI exerts no influence whatsoever on the current and future design or on the contents of the external links and their correctness The inclusion of external links does not imply that KOKI adopts the content behind the reference or link as its own. KOKI reviews the design and content of external links at regular intervals. Upon discovery and/or knowledge of legal violations, such external links shall be deleted immediately.
The content published on the HiKOKI website are subject to German copyright and ancillary copyright law. Any use of the content not permitted by German copyright and ancillary copyright law is subject to the prior written consent of KOKI or the respective rights holder. This applies, in particular, to the copying, editing, translation, storage, processing or reproduction of content in databases or other electronic media and systems. Third-party content and rights are marked as such. Unauthorised reproduction or transmission of individual contents or complete pages is not permitted and is punishable by law. Only the creation of copies and downloads for personal, private and non-commercial use is permitted.
All trademarks on the HIKOKI website are protected by trademark law unless otherwise stated. This applies, in particular, to HIKOKI trademarks, company and product logos.
Data - including personal data - of the user are processed in the course of using the HiKOKI website. Details are regulated in more detail in the separate “Privacy Policy”.
Insofar as special terms and conditions for individual use of this website vary from the present conditions, this will be expressly stated at the appropriate place. In this case, the special terms of use take precedence in the respective individual case.
KOKI does not accept any liability whatsoever for any kind of damage (in particular for positive damage, loss of expected profits, expenses incurred in vain, data damage, loss of data, loss of business, claims under the law of enrichment, costs arising from legal advice and the drawing up of contracts, etc.) arising from the use of the HiKOKI website. ), which are caused by use of the HiKOKI website, the temporary or permanent impossibility of using this website (downtime), the limited availability of the website or the content on it, incorrect presentation of content, presentation of third-party content or presentation of hyperlinks on the HiKOKI website. KOKI shall not be liable in any way whatsoever for damage to or destruction of hardware, software and other data caused by the use of the HiKOKI website or its content.
The HiKOKI website is operated by the company Koki Holdings Europe GmbH, Metabo-Allee 1, D-72622 Nürtingen, Germany. The HiKOKI website and the content reproduced on it may be accessed and used worldwide, unless expressly restricted to a specific group of persons.
KOKI accepts no liability whatsoever for the content provided on the HiKOKI website from the perspective of other legal systems and relevant statutory provisions of other legal systems. Use of the HiKOKI website and the content reproduced on it in countries other than Germany is the sole responsibility of the user. Responsibility for compliance with relevant legal provisions of other jurisdictions lies exclusively with the user.
Use of the HiKOKI website is subject to German law to the exclusion of German international private law and the UN Sales Law.
KOKI reserves the right to modify and update these Terms and Conditions of Use at any time without prior notice. The current version of these Terms and Conditions of Use has binding force and is marked with the date of the last update.
Status: February 2022
Use of the website www.hikoki-powertools.eu/, referred to as the HiKOKI website, is subject to the user’s agreement to the following terms and conditions of use. Please read these terms and conditions of use carefully. By accessing, using or logging on to the HiKOKI website, you agree to be bound by the terms and conditions set out in these Terms and Conditions of Use. If you do not agree with these Terms and Conditions of Use, or if you do not wish to be bound by these Terms and Conditions of Use, do not access the HiKOKI website or use or download any information, data, documents or representations from the HiKOKI website. Any violation of the Terms and Conditions of Use or of any legal provisions on the HiKOKI website will automatically result in the withdrawal of your authorisation for further use, and will place you under obligation to destroy all materials obtained from the HiKOKI website.
Koki Holdings Europe GmbH, referred to as KOKI, reserves the right to update or modify these Terms and Conditions of Use at any time without prior notice. Your use of the HiKOKI website following any such revision takes for granted that you consent to being bound by the Terms and Conditions of Use as modified. We therefore ask that you review the Terms and Conditions of Use each time you visit the HiKOKI website. This agreement was last updated on April 11th, 2022.
The Terms and Conditions of Use apply to the HiKOKI website unless special agreements (e.g. separate agreements, conditions of participation in chats, forums or competitions, etc.) are provided for. In such a case, the special agreements have precedence over these Terms and Conditions of Use.
The content of the HiKOKI website is created with the greatest possible care. However, KOKI does not guarantee the accuracy, complete nature and up-to-date quality of the content provided. Use of the content of the HiKOKI website applies at the user’s own risk. Contributions identified by name reflect the opinion of the respective author and not always the opinion of KOKI. Mere use of the HiKOKI website does not constitute any contractual relationship between the user and KOKI.
The HiKOKI website contains links to third-party websites (hereinafter referred to as “external links”). They are intended to exclusively provide quick access to information and simplify the search for external content. The external links are subject to the exclusive liability of the respective operators. KOKI checks the external content for possible legal violations when the external links are first created. At that time, no legal violations were apparent. KOKI exerts no influence whatsoever on the current and future design or on the contents of the external links and their correctness The inclusion of external links does not imply that KOKI adopts the content behind the reference or link as its own. KOKI reviews the design and content of external links at regular intervals. Upon discovery and/or knowledge of legal violations, such external links shall be deleted immediately.
The content published on the HiKOKI website are subject to German copyright and ancillary copyright law. Any use of the content not permitted by German copyright and ancillary copyright law is subject to the prior written consent of KOKI or the respective rights holder. This applies, in particular, to the copying, editing, translation, storage, processing or reproduction of content in databases or other electronic media and systems. Third-party content and rights are marked as such. Unauthorised reproduction or transmission of individual contents or complete pages is not permitted and is punishable by law. Only the creation of copies and downloads for personal, private and non-commercial use is permitted.
All trademarks on the HIKOKI website are protected by trademark law unless otherwise stated. This applies, in particular, to HIKOKI trademarks, company and product logos.
Data - including personal data - of the user are processed in the course of using the HiKOKI website. Details are regulated in more detail in the separate “Privacy Policy”.
Insofar as special terms and conditions for individual use of this website vary from the present conditions, this will be expressly stated at the appropriate place. In this case, the special terms of use take precedence in the respective individual case.
KOKI does not accept any liability whatsoever for any kind of damage (in particular for positive damage, loss of expected profits, expenses incurred in vain, data damage, loss of data, loss of business, claims under the law of enrichment, costs arising from legal advice and the drawing up of contracts, etc.) arising from the use of the HiKOKI website. ), which are caused by use of the HiKOKI website, the temporary or permanent impossibility of using this website (downtime), the limited availability of the website or the content on it, incorrect presentation of content, presentation of third-party content or presentation of hyperlinks on the HiKOKI website. KOKI shall not be liable in any way whatsoever for damage to or destruction of hardware, software and other data caused by the use of the HiKOKI website or its content.
The HiKOKI website is operated by the company Koki Holdings Europe GmbH, Metabo-Allee 1, D-72622 Nürtingen, Germany. The HiKOKI website and the content reproduced on it may be accessed and used worldwide, unless expressly restricted to a specific group of persons.
KOKI accepts no liability whatsoever for the content provided on the HiKOKI website from the perspective of other legal systems and relevant statutory provisions of other legal systems. Use of the HiKOKI website and the content reproduced on it in countries other than Germany is the sole responsibility of the user. Responsibility for compliance with relevant legal provisions of other jurisdictions lies exclusively with the user.
Use of the HiKOKI website is subject to German law to the exclusion of German international private law and the UN Sales Law.
KOKI reserves the right to modify and update these Terms and Conditions of Use at any time without prior notice. The current version of these Terms and Conditions of Use has binding force and is marked with the date of the last update.
Status: February 2022
