On this page, you'll find the answers to frequently asked questions.
Not found the answer to your question on this page? Simply contact us using the contact form on this website.
The decision on new launches is taken by HQ under consideration of a number of aspects such as local needs, requirements, market development etc. For this reason, we cannot provide general information on your particular request. Official information about our novelties will be provided on our website as well as all our official social media channels and shared in our newsletter. If you haven‘t subscribed or become a follower yet, click here to sign up for our newsletter or click here to check out our social media.
Thank you very much for your suggestion. While we can’t give you exact information about future novelties, we’re constantly working on expanding our power tool range to provide you with the right tool for every application.
HiKOKI Power Tools that were purchased outside of Europe are not covered by our extended 3-year warranty.
Our products are exclusively sold through our online or retail dealers. Neither we, as HiKOKI Europe, nor our subsidiaries sell or deliver products directly to end users. Products that are made for the European market might not comply with your local safety standards or are not suited for your power output. We cannot be made liable for any self-inflicted health risks or damages.
If you’re interested in becoming a supplier, please contact our HQ in Japan via this contact form.
In order to become a retailer or authorized service center, please contact your local HiKOKI subsidiary or the subsidiary in charge of sales activities in your country. You can find an overview of all HiKOKI subsidiaries in Europe here.
Availability of tools depends on many factors. Please contact your local HiKOKI subsidiary or the subsidiary in charge of sales activities in your country for detailed information. An overview of all subsidiaries can be found here.
Depending on where you’re located in Europe, please check out the website of your local HiKOKI subsidiary. Should there be no subsidiary in the country where you live, you can find all information on our importers in Europe here. Feel free to contact them for further price and product information.
No. Our portfolio with 18-volt is still the main and very important part of the market. HiKOKI will also develop new 18-volt range products. 36 volts battery packs are designed for those machines that take advantage of the 36-volt operation due to high power requirements. The main purpose of developing 36-volt battery pack is to make users feel easier and more comfortable to work with powerful tools without cord. The machines with our Multi Volt battery pack have the same performance as corded tools but they are more compact, lighter and easy to operate.
Yes, all 18-volt-machines can be operated with the new Multi Volt packs. Only new 36-volt machines cannot be used with existing 18-volt packs.
What is important in power tools is portability, meaning compact and ergonomically designed and lightweight power tools. What is special about our Multi Volt technology is that we realized 36V output power with the same size as 18-volt battery pack. This makes work faster and easier. Moreover, higher power output and load capacity due to lower heating of the battery packs, thus a longer battery life.
Everything you should know about MULTI VOLT can be found on our HiKOKI MULTI VOLT page.
A brushless motor is a type of electric motor. In contrast to the traditional commutator motor, its characteristic feature is the absence of carbon brushes. Thanks to this, it is not necessary to change the brushes periodically. Other advantages of a brushless motor are lower failure rate, quieter operation, lighter construction, less friction and thus less losses - greater motor efficiency.
Read more about our Brushless technology on the AC Brushless Motor technology page.
KHE stands for KoKi Holdings Europe - the central office for KoKi Holdings in Europe. It is in Germany, Nürtingen and is managing the operation of KoKi Holdings in the region.
You can find this information with our dealer locator function.
HiKOKI accessories come from the world's best manufacturers. They are 90% manufactured in Europe.
HiKOKI tools are manufactured in Hikoki's own factories. At the moment Koki Holdings has 8 factories located all over the world. Five factories are in Japan, others are located in China (3 factories), Malaysia and Germany.
Koki is the Japanese term for tool. The prefix Hi stands for high quality and thus the quality standards of our brand, our products’ highly innovative technology and the high reliability users can benefit from.
When KKR acquired Hitachi power tool division, its brand Hitachi was mutually agreed to be used during the period of transitions. HiKOKI is our new brand name, with 70 years of experience and enormous track records, known as ambitious and innovative power tool manufacturer.
Hitachi Koki endeavored the freedom from the big corporation. With 70 years of experience and enormous track records, known as ambitious and innovative power tool manufacturer, our focus is on continuous growth while building trust by fulfilling customer needs with our technology.
Contact the dealer where you purchased your tool. They will arrange to have it inspected either by an authorised HiKOKI service agent or the HiKOKI Power Tools service department. You will need to provide details of your extended year warranty registration and original proof of purchase.