Repair and Maintenance set for NV65HMC

Introduction

Below, we – KOKI Holdings Europe GmbH – want to inform you about our processing of your personal data. We commit to strictly adhere to all laws and regulations relating to the protection of personal data and privacy, especially the General Data Protection Regulation (GDPR).

This privacy policy does not govern the personal data processing on the country specific sites.
It only governs the processing on www.hikoki-powertools.eu

Controller of your personal data
The controller for the processing on this website is

KOKI Holdings Europe GmbH
Metabo-Allee 1
D-72622 Nürtingen

You can contact us via e-mail to: de-marketing.hikoki@koki.eu

You can also contact us via the websites contact form at: hikoki-powertools.eu/contact

We have designated a data protection officer, whom you may reach via dpo@enobyte.com

Legal grounds of our processing

1. We will only process your personal data if there is a legal basis to do so. Under GDPR, there are 4 obligations that we use.

2. Consent (Art. 6 (1) a) of the GDPR)  þ – If you agree to our processing. This will be clear when we ask for it. You are also able to withdraw your consent at any time.

3. Contractual obligation (Art. 6 (1) b) of the GDPR)  4 – If we have a contract with you, we will need to store and use some information about you.

4. Legal obligation (Art. 6 (1) c) of the GDPR) § – If there is a law forcing us to process your personal data, we have to comply.

Balance of interests (Legitimate interest) (Art. 6 (1) f) of the GDPR) ⚖ – Legitimate interest allows us to process personal data if it is necessary for our legitimate interests and your interests or fundamental rights and freedoms do not outweigh our interest. We will inform below if we do such processing and what interests we pursue. 

We have marked all processing activities described below, so that you can easily see and understand what our legal grounds are.

Deletion of your personal data
We will generally delete your personal information as soon as we no longer require it for the purposes for which we collected it. If any legal obligation stops us from deleting your information for a certain time, we will stop access to this information, store it securely and delete it after our legal obligation is over.

In case of processing based on your consent, we will delete information as soon as you revoke your consent.

This Website

When using our website, certain personal information will be transferred to our servers automatically. This is necessary to provide you with the website. For example, our servers need to know your IP-Address to know where to send information.

Informational use
If you simply use our website to get information, we will automatically receive and store the following information about you:

Content data

• Any text you enter or files you upload, especially using the Contact form

Usage data

• Websites visited
• Date and time of your request

Metadata

• Your IP-Address
• Your computers time zone
• Your computers date and time
• The website you requested
• Which website you came from
• Information about your browser (version, language, fonts installed)
• Information about your operating system (version, language)
• Potentially other information your browser sends via the HTTP protocol.

This information is necessary for us to present you our website and show all our products and services. We have a legitimate interest to present our company with a modern looking website. As we only collect necessary information, there is no technical way for us to limit the kinds of information we receive.

We use an external hosting provider to serve the website. The provider receives and stores the content data, usage data and metadata on our behalf.

We automatically delete all server-logs within 14 days. We store the logs for this time to see suspicious activities in our server and protect our infrastructure from outside attacks such as DDoS.

Contact form
If you use our contact form, we will receive and store the information you have entered additional to the information described above.
Some fields in the contact form are required. You have to fill these in to send your message.
We will use the information you have entered to respond to your message and take steps you may have requested.
We do not use the information for other purposes and delete it as soon as we have completed your request unless a legal obligation requires us to keep the information for longer.

Our required fields are:

• E-Mail: We need this to respond to you
• Name: We use this to personalize our message and to see if you had contacted us before
• Subject of your message
• Your message

If you do not want to give certain information, you can also enter false data. However, in some cases we will not be able to respond to your message if information is missing.

Our legal basis is legitimate interest, as we want to respond to you and offer you the best service we can.

Cookies on this website

Cookies are small text files that any website can write into your browser. Cookies set by the visited website directly are called “first party cookies”, while those set by another webserver are called “third party cookies”. Cookies that are required for the functioning of the website are called “strictly necessary cookies”.

Below you can see a list of all first party cookies which we set:

Third Parties

Tools
On our websites, we may embed tools and contents loaded from the servers of third-party service providers. Examples of this may be graphics, videos, social-media buttons, or other functionalities.

Whenever you access a website which embeds such contents, your IP-address will be transmitted to these third parties.
Occasionally these tools might include so called web beacons, invisible graphics that are used to gather further statistics. If you notice any such web beacon, please notify us and we will strive to remove it from our websites.

Some third-party contents will also set cookies in your browser to store certain information on your usage of the tools and contents.

Occasionally, the third party might connect your information gathered on our websites to other information they have collected in order to build a profile on you.

Google Tag Manager
Google Tag Manager is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), which allows us to manage website tools via a single interface. Google Tag Manager itself does not process personal data, however it is used to load further tools and contents which may process personal data.

You can find the Google privacy policy here: https://policies.google.com/privacy

Google Analytics
This website uses Google Analytics, a service for web analysis provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies to enable analysis of your usage of our site.

Google uses the information to analyse your usage of our site, to compile reports on website-activities and to provide further services in relation to internet usage and website usage to us.

You can prevent the collection of cookie-generated data in relation to your usage of this site (including your IP-address) by Google, as well as the processing of such data by downloading and installing the opt-out plugin from the following address: https://tools.google.com/dlpage/gaoptout

We use Google Analytics with the extension “_anonymizeIp()”. IP-addresses are only processed after being shortened on servers within the EU/EEA, making it impossible to relate the collected data to any individual. Only in rare exemptions the full IP-address will be transmitted to the US and shortened there.

We use Google Analytics to increase the functionality of our website and in order to continuously improve the user experience.
The IP address collected and sent to Google is not collated with other data.

You can read more about Google Analytics and the Google data protection below:

Terms of use: https://www.google.com/analytics/terms/en.html

Overview of privacy: https://support.google.com/analytics/answer/6004245

Use of cookies by Google: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Privacy Policy: https://policies.google.com/privacy

Vimeo
On some of our webpages, we embed videos from the platform Vimeo, offered by Vimeo.com, Inc., 330 West 34 Street, New York 10001, USA (“Vimeo”). When you access a webpage where a video is embedded, Vimeo will become aware of your visit to the website, including your IP-Address, date and time of your visit and the video that is embedded.

Our legal ground for embedding videos is our legitimate interest in the modern communication and promotion of our products.

Google Maps
We use Google Maps, a mapping service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), to provide you with interactive directions. We provide this based on our legitimate interest to find dealers close to your location quickly and with an interactive map, including generating routes.

Google Maps is embedded on our dealer locator webpage: https://hikoki-powertools.eu/service/dealers

When you visit our website, your visit history, search history and usage data as well as meta data as described in “Informational use” in this policy above, will be sent to Google. This also applies if you do not have a Google account. If you have an account and are logged in, your data will be linked directly to your account. If you do not wish your data to be linked to your account, please log out of your Google Account before using Google Maps.

When you visit the dealer locator webpage, Google Maps will prompt you to allow access to your location. If you grant this access, Google will receive your approximate location in order to show dealers near you. Else, a pre-set location will be shown, that you can change yourself.

For more information on the purpose and scope of data collection and its processing by Google, please refer to Google's privacy policy, available at https://policies.google.com/privacy

Matomo
This website uses Matomo, a service for web analysis provided by InnoCraft Ltd., 7 Waterloo Quay PO625, 6140 Wellington, New Zealand (“Matomo”). Matomo uses cookies to enable analysis of your usage of our site.

Matomo uses the information to analyse your usage of our site, to compile reports on website-activities and to provide further services in relation to internet usage and website usage to us. We use these reports to understand your interests better and to continuously improve our website.

The information collected by Matomo for these purposes are:

• IP address
• User ID
• Date and time of the request
• Website being viewed
• Screen resolution
• Timezone
• Files clicked and downloaded
• Links to other websites clicked
• Page speed
• Approximate location of visitors (country, region, city)
• Language of the browser used
• User Agent of the browser used
• Number of visits of each visitor
• Time of first and previous visit
• Unique Visitor ID

Matomo uses European servers for the analysis and storage of logs.

You can opt out of being tracked by our Matomo Analytics instance below:

For more information on the cookies used by Matomo: https://matomo.org/faq/general/faq_146/

For more information on the data tracked by Matomo: https://matomo.org/faq/general/faq_18254/

Social Media
KOKI Holdings Europe GmbH operates social media pages for the purpose of self-marketing and promotion of our products.

We are present on the following platforms:

• Facebook
• Instagram
• YouTube
• Twitter
• LinkedIn

When you visit our sites, the platforms will collect data about your behavior and interests and might provide us with an anonymized analysis of our user groups and interactions. We have no influence over the creation and display of these analyses and cannot stop the collection or processing of your data for this matter.

We might receive the following data, separated into categories of users:

• Total number of visits,
• interactions with our posts,
• comments,
• proportion of male and female visitors,
• origin of the visit,
• clicks on certain contents such as maps or contact information,
• reach of our posts

If you directly interact with our content (such as “Liking” or “Retweeting” it), we will be able to directly identify you. Should you wish to restrict this linking of your account and our social media page, please use the functionality offered on each platform to unfollow us.

We use these data and our presence on social media to present ourselves in a modern way to a large audience. The usage of this data, as well as the operation of the page is based on our legitimate interest for efficient, effective, and interactive promotion acc. to Art. 6 (1) f) of GDPR.

Furthermore, the platforms might use your data for their own purposes for market research and advertisement. Cookies might be stored on your computer, which will analyze our usage behavior. Other information on your devices, internet connection and more can be collected and connected to your account. The platforms might create a profile on you, even if you are not logged in or have no account. These profiles can be used to show you targeted advertisement on different platforms.

In some cases, your data will be processed outside of the European Union. Specifically a data transfer to the US cannot be ruled out.

You have the right to enforce your rights regarding our social media pages and the Page-Insights at any time against us or the platform. However, we advise you that in any case, the platform will deal with the request. Should you have any questions, you may contact us via the contact details mentioned above.

Further information on the platforms:

• Facebook und Instagram are Social Media platforms, offered by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin, Ireland with the parent company Meta Platforms, Inc. 1601 Willow Road Menlo Park, California 94025.
  We have concluded a joint controllership-agreement with Meta Platforms Ireland Ltd. which you may reference here:
  https://www.facebook.com/legal/terms/page_controller_addendum
  You can read the essential contents of the agreement here:
  https://www.facebook.com/legal/terms/information_about_page_insights_data
  You have the right to enforce your rights regarding our Facebook page and the Page-Insights at any time against us or the platform. However, we advise you that in any case, the platform will deal with the request. Should you have any questions, you may contact us via the contact details mentioned above.
  You can reference the privacy policy of Meta Platforms here:
  https://www.facebook.com/about/privacy/
  Should you have an account with Facebook, you may Opt-Out of processing for advertising purposes here:
  https://www.facebook.com/settings?tab=ads
   
• LinkedIn is a business platform, offered by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland with the parent company LinkedIn Corporation, 1000 W. Maude Ave., Sunnyvale, California 94085.
  We have concluded a joint controllership-agreement with LinkedIn which you may reference here:
  https://legal.linkedin.com/pages-joint-controller-addendum
  In summary, LinkedIn is competent for all processing activities regarding your personal data on their platform. They also are competent to fulfil the data subject rights.
  You have the right to enforce your rights regarding our LinkedIn page and the page-insights at any time against us or the platform. If you contact us, we will forward your request to LinkedIn.
  You can reference their privacy policy here:
  https://www.linkedin.com/legal/privacy-policy
  Should you have an account with LinkedIn, you can adjust your privacy settings here: https://www.linkedin.com/psettings/
   
• YouTube is a video platform, provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland with the parent company Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043.
  You can reference their privacy policy here:
  https://policies.google.com/privacy
  To change your setting for ads and turning of personalized ads, please follow the link below:
  https://adssettings.google.com/authenticated
   
• Twitter is a social media platform, provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland with the parent company Twitter, Inc., 1355 Market Street #900, San Francisco, California 94103.
  You can reference their privacy policy here:
  https://www.twitter.com/en/privacy
  You can find information on the privacy settings offered by Twitter here:
  https://help.twitter.com/en/safety-and-security/twitter-privacy-settings
  To adjust your privacy options regarding ads, follow the information here:
  https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Your Rights

At any time you have the following rights.

Please be aware that we might ask for some sort of verification of identity in order to safeguard other data subjects. These verifications will be made as non-intrusive as possible.

• Right of Access
• Right to rectification / erasure
• Right to restriction of processing
• Right to data portability
• Right to revoke your consent
• Right to lodge a complaint with a supervising authority

Right to object
You have the right to object to any processing we do on grounds of our legitimate interest, if your particular situation challenges our balance of interests.
Unless we can demonstrate legitimate grounds for the processing which overrides your interests, rights and freedoms, and if we do not need your personal data for the establishment, exercise of defence of legal claims, we will no longer process your personal data.

Contact us
You can contact us for any questions regarding the privacy policy or our use of your personal data via the contact information above.

You can also contact our data protection officer, whom you can reach via dpo@enobyte.com